Frequently Asked Questions

Contents restoration is the process of cleaning, drying and/or removing odors from household or business items damaged in floods, fire and other emergency events.

Textile restoration is a specialty contents restoration service that includes the cleaning, drying and/or removing of odors from clothes, shoes, curtains, bedding and other common textiles.

Electronics restoration is a specialty contents restoration service that includes the cleaning, drying and/or removing of odors from TVs, computers, gaming consoles and other electonics.

Not meant to be comprehensive, but some common textiles include clothes, shoes, curtains, purses/handbags, luggage, belts, wallets, towels and bedding.

Not meant to be comprehensive, but some common electronics include TVs, computers, gaming consoles, tablets, speakers, electronics, lamps, laptops and power tools.

While we’d love to say yes to all textiles and electronics, there are always cases where the damage is beyond our help. We’ll be honest with you in those cases, but will make every attempt if the item is salvageable.

Yes, we work with insurance companies, so in most cases we can assist with your insurance claim.

We store items in a safe, secure climate-controlled environment that will help keep your items in their restored conditioned before delivery.

Yes, we’ll provide itemized inventory lists and photograph items as part of the restoration process.

We work hard to restore every item, but in some cases the damage is beyond our help. In those cases, we’ll be honest and upfront about the situation and adjust your restoration project accordingly.

We’re located in North Charleston, but help homeowners throughout the Charleston area including Downtown Charleston, Mt Pleasant, James Island, Kiawah Island, Johns Island and surrounding Charleston area metros.

Yes! As a specialty restoration contractor we don’t perform full home restorations – we leave that to the excellent restoration industry here in the Lowcountry. Where we come in is helping contractors with contents restoration, specifically with textile and electronics restoration.

You can leave us a message anytime, but our regular hours are Monday through Friday, 8AM to 4PM Eastern Time.

Yes! We provide contents restoration for both fire/smoke damage and water damage events.

The restoration process is largely dependent on the quantity and severity of the damage to the items, so exact timeframes can vary. We’ll make sure you’re aware of the turnaround time before your restoration project starts, so you’ll know when to expect your restored items to be ready for delivery.

We work with all major insurance providers. If you're unsure, you can always reach out and we'll answer the insurance questions you may have.

We use professional property claim estimating software, Xactimate, which ensures standardizing, reliable pricing estimates.